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Before you use any part of duni88 — the lobby, your wallet, Nagad or Rocket withdrawals, or our support channels — these terms set out what we expect from each other. Access to this platform depends on your local law and eligible regions, so read through before you proceed.
These terms apply each time you log in, place a transaction, or contact our support team. By continuing to use this platform, you confirm that you have read and understood the obligations set out here. We reserve the right to update these terms when our services or applicable conditions change; the version published at the time of your session is the one that applies. All wallet activity — whether you are moving funds through Nagad, using a Rocket transfer, or reviewing a bKash deposit record in your account history — falls within the scope of these terms. We do not operate outside the conditions we have published here, and we do not make commitments that go beyond what is written in this document. Access to duni88 is available only where permitted under local law. If local regulations in your region restrict or prohibit online platforms of this kind, your access and any transactions you make are your own responsibility. We recommend checking whether your jurisdiction permits this type of activity before proceeding. These terms do not constitute legal advice, and eligibility remains subject to the applicable rules of your region.
These terms do not cover everything in equal depth. Knowing what falls inside and outside their scope helps you direct questions to the right place — your account settings, our support route, or the relevant third-party provider.
Login credentials, session management and the actions you take inside your authenticated account are all governed by these terms. If access is interrupted or restricted, the remedy steps are described in the account help section of the platform.
Deposits made via bKash, withdrawals processed through Nagad or Rocket, and any wallet balance adjustments are covered. Transaction records visible in your account history are the authoritative reference for any amount or timing question you raise with support.
Game titles available in the lobby — including content from studios such as PG Soft, CQ9, PlayStar and Bigtime Gaming — are subject to their own provider terms. Our terms cover your access to those titles, not the game mechanics or RTP data that the provider chooses to publish or withhold.
Payment rails like Nagad, Rocket and bKash operate under their own terms with their own service providers. We facilitate the connection to those rails but do not control the third-party conditions attached to each wallet or transfer service you use.
These terms are not just obligations placed on you — they also set out what you can ask of us. Your account area is the starting point for most of these actions: transaction records, session logs and the personal details we hold against your profile are all accessible once you are logged in. If something looks wrong — a wallet balance discrepancy, an incorrect name field, or a transaction you do not recognise — the correction path starts in your account settings and escalates to our support team if the self-service option does not resolve it. You do not need to send a formal written request for most routine corrections. Where a more formal step is required — for example, requesting that your data be reviewed or that an account detail be amended at record level — our support contact route handles those cases. We aim to acknowledge each request and follow up through the channel you used to contact us.
Log in and open the transaction history section to see every deposit and withdrawal tied to your account, including bKash, Nagad and Rocket entries. The record shown there is what we hold on file.
Account details such as your registered mobile number or name can be reviewed in settings. If a field cannot be updated directly, raise it with support and we will confirm the amendment process from our side.
If any part of these terms is unclear — eligibility conditions, wallet rules or session policies — open a support ticket or use live chat and reference the specific section you want clarified. We respond in plain language.
For account-level issues that go beyond self-service — access problems, unresolved transaction queries or formal data requests — contact us through the published support routes. Your request is logged and handled in sequence.
If these terms raise a question you cannot resolve through your account settings, here are the contact paths we keep open. Use the channel that suits your query — live chat for quick clarifications, a support ticket for anything that needs a written record.
Open live chat from any page while logged in. Use it to ask about wallet rules, transaction questions or anything in these terms that needs a quick answer. The chat icon is visible in the bottom corner of the screen.
For queries that need a written trail — a formal account correction, a data review request or a policy dispute — submit a support ticket through the Help section of your account. We log and follow up on each submission.
The Help section inside your account contains published answers to the most common terms-related questions: wallet limits, session rules and how to read your transaction record. Check there first before contacting us directly.
Knowing how we manage the information attached to your account is part of understanding these terms fully. Here are the four areas we handle with the most direct accountability.
We retain account records — including transaction history for Nagad, Rocket and bKash activity — for as long as your account remains active and for the period required by our platform policy after closure. You can request a summary of the data we hold through the support ticket route.
We use cookies to maintain your authenticated session and to remember account preferences between visits. The cookie settings available in your browser allow you to manage or clear these. Disabling session cookies may affect how the logged-in account area behaves on mobile.
You are responsible for keeping your login credentials private. If you believe your account has been accessed without your consent, contact us immediately through live chat or a support ticket so we can flag the account and follow the review steps outlined in our security policy.
When we update these terms, the revised version replaces the previous one from the publication date shown at the top of this page. Continuing to use the platform after an update is published means you accept the revised terms. Check this page periodically if you want to track changes.
These are the questions we hear most often about how these terms work. If your question is not here, the support ticket route in your account will get it to the right person.
Yes. Any transaction you process through your account — including withdrawals via Nagad or Rocket — is governed by these terms. The transaction record in your account history is the reference point for any question about amounts or status. Nagad and Rocket also operate under their own separate service terms.
Access depends on whether your use is permitted under local law and the regulations that apply in your specific region. We do not determine eligibility on your behalf. Check the rules that apply in your jurisdiction before continuing to use the platform. These terms do not override local law.
Open your account settings while logged in and review the fields shown there. If a detail cannot be changed directly — for example a registered name or mobile number — submit a support ticket through the Help section. We confirm the amendment process and follow up through the same channel.
The updated version replaces the previous one from the date it is published on this page. We do not send individual notifications for every update, so it is worth checking this page if you want to stay current. Continued use of the platform after an update counts as acceptance of the revised terms.
We keep your account data and transaction records for as long as your account is active, plus the period set out in our data retention policy after closure. If you want to know exactly what we hold, raise a formal data review request via the support ticket route in your account Help section.
Open your transaction history in the account area and note the date, amount and payment rail shown — bKash, Nagad or Rocket. Then contact us through live chat or a support ticket with those details. We log the report and follow up through the channel you used to reach us.