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duni88 puts the answers your account actually needs in one place — wallet steps, withdrawal routes through Nagad and Rocket, and how to reach support without being redirected in circles. Browse the questions below before you contact us; most account matters are covered here.
Most account questions come from the same short list: how to log in after a password reset, why a Nagad withdrawal is sitting in pending, how to verify your wallet, and where to find a transaction record. We built this FAQ to answer those questions directly rather than sending you to a generic help page. Each answer points to the exact step in your account — the menu path, the field name, the action to take. Where we reference payments, we name the rail you actually use: Nagad, Rocket or bKash deposit steps as applicable.
These figures reflect the structural shape of the platform — the categories we carry, the access methods we support, and the ways you can reach us. We do not invent counts or service-level promises; what you see here is what the platform is built to deliver, verified against the account and lobby configuration.
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Support at duni88 is accessible without navigating away from where your question starts. The three routes below are the ones we publish on-site; we do not list channels we cannot staff. If your issue involves a Nagad or Rocket transaction, have your wallet reference number ready before you connect — it shortens every support exchange considerably.
The chat button sits in the bottom-right corner on every page, including while you are logged in. Start the conversation from whichever screen your question comes from — account, wallet or game lobby. No phone call needed; type your question and a support agent responds.
For account issues that need a record — wallet verification, account status queries, or transaction disputes — email is the right channel. Write from the address registered to your account so our team can pull up your details without an extra verification step.
Many account questions do not need a human response. The FAQ section below covers the steps our support team repeats most often — password resets, pending Nagad withdrawals, wallet linking and session access from mobile. Check here first; it is faster than waiting in a chat queue.
An FAQ that describes a flow your account no longer uses is worse than no FAQ at all. We maintain these answers against the live account configuration — when a wallet step changes, the FAQ changes with it. The four signals below explain how we approach accuracy on this page.
Every answer here is drawn from how the account actually behaves, not from a generic template. Steps for Nagad and Rocket withdrawals, wallet linking, and session recovery are checked against the live account interface before they are published here.
We do not state processing times we cannot guarantee. Where timing depends on Nagad or Rocket network conditions, we say so clearly rather than quoting a figure that could mislead you during a real transaction.
The FAQ topics here come directly from the questions our support team handles most. If a question appears in five consecutive support conversations, it gets a dedicated FAQ answer within the next update cycle.
Where account access or specific features depend on your location or local law, this FAQ says so rather than implying universal availability. Eligibility for certain account features depends on the eligible regions we serve.
Not every account situation belongs in a chat queue, and not every question belongs in a self-serve FAQ. Knowing which route fits your situation means you get a resolution faster. The four comparisons below describe the split we recommend based on the type of account issue you are facing.
Use the FAQ. The reset steps are documented fully here — the form path, what the confirmation message looks like, and what to check if the email does not arrive. Live chat can walk you through the same steps but takes longer.
Start with the FAQ to confirm your wallet is linked correctly and the withdrawal status shows the right state. If the FAQ step matches what you see but the issue persists beyond the timeframe shown in your account, move to live chat with your transaction ID.
Use live chat or email. Document review requires a support agent to confirm receipt and status. The FAQ covers what documents are typically requested, but submission and follow-up happen through a support channel, not a self-serve form.
Try the FAQ steps first — most linking failures come from a number format mismatch or a missed OTP field. If you follow the steps exactly and the wallet still does not save, email support with a screenshot of the error message shown on screen.
The FAQ is not a standalone document — it reflects how the whole platform is organised around account clarity. These four elements show how that carries through from the lobby to the wallet to the support queue.
Wallet links, transaction history, session settings and withdrawal status are all accessible from your account menu without navigating to a separate help centre. The account page is designed so answers sit next to the controls they describe.
The FAQ page and the account settings it references load cleanly on mobile — no pinch-zoom required. If you are checking a Rocket withdrawal status or resetting your password from your phone, the steps work on the same screen you are already using.
Answers about withdrawals and deposits name the actual rails in play — Nagad, Rocket, bKash — rather than generic wallet references. You will not read an answer that describes a payment flow you cannot access from Bangladesh.
When a FAQ answer reaches its limit, the next step is a real support channel — live chat or email — not another self-serve page. We do not loop you between FAQ articles; we tell you exactly where to go and what to bring.
These are the questions we hear most from returning members managing their accounts. Each answer describes the exact step in your account or the right support route. If your question is not here, start a live chat and we will answer it directly.
Go to your account wallet section and select Add Withdrawal Method. Choose Nagad, enter your registered mobile number in the format shown on screen, and confirm with the OTP sent to that number. Once saved, Nagad appears as a withdrawal option. If the number field does not accept your entry, check that you are using the 01X format without a country prefix.
A pending status means the withdrawal has been submitted and is waiting for processing. Check the status field in your account transaction history — it will show whether the withdrawal is under review or queued. If the status has not changed after the window shown in your account, contact live chat with your transaction ID and Rocket wallet number ready.
First, check your spam or junk folder — reset emails sometimes land there. Make sure you entered the address registered to your account. If the email still does not arrive after a few minutes, use the Resend option on the reset page. Persistent issues with email delivery should be reported through live chat so support can check the account address on file.
Your account is accessible from any mobile browser or desktop browser where you log in with your credentials. There is no limit on the number of devices you use to access the account. Active sessions can be reviewed in your account security settings if you want to see where your account is currently logged in.
Mobile number updates require identity verification before the change is applied. Go to account settings, select Contact Details, and follow the verification steps shown on screen. If your account is also linked to a bKash or Nagad wallet using the old number, update the wallet entry separately in the payments section after the contact details change is confirmed.
Open your account and go to the Transactions section. Filter by deposit type and the date range you need. Each entry shows the payment method, amount submitted and status. For bKash deposits, the reference number shown in your account matches the one in your bKash app history, which helps if you need to cross-check a specific transaction.