duni88 Privacy Policy: How We Handle Your Information
At duni88, your information and transaction records — including activity connected to Nagad and Rocket withdrawals — are handled with clear purpose and minimal collection. This policy tells you exactly what we collect, why we collect it, and how you can review or correct it. Access and eligibility depend on your local law and applicable regions.
Account Data Transparency
Nagad & Rocket Transaction Records
Your Right to Review
Support Access for Privacy Queries
POLICY SCOPE NOTICE
What This Privacy Policy Covers
We collect information you provide when creating and managing your account — your contact details, login credentials, and payment method identifiers such as your Nagad mobile number or Rocket account reference. We also collect session and device data automatically when you access the platform from a mobile browser or app environment, including your device type, operating system, and general location derived from your network. This data lets us verify account ownership, process withdrawals to your Nagad or Rocket wallet, and respond to support requests you raise through our published channels. We do not sell your personal information to third parties. Data shared with payment processors is limited to what those services need to complete the transaction you initiated. We retain account records for as long as your account remains active and for a further period required by applicable financial record-keeping obligations. After that period, records are deleted or anonymised in line with our internal retention schedule. Your use of this platform and eligibility to access its features depends on the laws of your jurisdiction and the regions where this service operates. If you are uncertain whether access is permitted where you are, check local regulations before proceeding.
Nagad Wallet Reference
When you link a Nagad number for withdrawals, we store that reference securely to process your requests. It is not shared beyond the payment processor handling your transaction.
Rocket Account Identifier
Your Rocket account details are used solely for withdrawal routing. We do not store full account credentials — only the reference needed to complete the transfer you authorised.
Mobile Session Data
Device and browser session data is collected automatically on each visit. This helps us detect unusual login patterns and protect your account from unauthorised access.
Support Interaction Records
Messages you send through our support channels are retained so our team can follow up accurately. You may request a record of those interactions at any time through the same channel.
INSIDE VS OUTSIDE
Where This Policy Applies
This policy covers data processed directly by duni88 across account creation, login activity, wallet transactions, and content you access through the platform. It does not extend to third-party services you reach through links on this site, or to the data practices of payment networks like Nagad and Rocket, which operate under their own terms. Review those policies separately if you want to understand how your wallet provider handles your information.
Account Access
Login records, session tokens, device identifiers and IP addresses collected when you sign in fall within this policy. We use this data only to authenticate you and flag access that looks unusual.
Wallet Transactions
Withdrawal and deposit records tied to your Nagad or Rocket account are covered here. We hold only the reference data needed to process and verify your transaction — not your full wallet credentials.
Site Content Interaction
Pages you visit, games you open, and features you use within the platform are logged for service improvement and fraud detection. This activity data is covered by this policy and is not sold externally.
Third-Party Services
Payment gateways, identity verification providers, and any external links sit outside this policy's scope. Once you leave our platform or hand data to a payment processor, their own privacy terms apply.
ACTIONS YOU CAN TAKE
Your Practical Choices Under This Policy
You have real control over the information we hold about you. Log in to your account and open the account settings section to view the personal details currently on record — your registered contact number, linked payment references, and any security settings attached to your profile. If something looks wrong, you can submit a correction request through our support channel and a member of our team will review and update the record, usually within a few business days. If you want to know exactly what data we hold, you can raise a data access request by contacting us through the live chat or email routes published on this site. We will respond with a summary of the relevant records. For any query specific to how your Nagad or Rocket withdrawal history is stored, include your account reference in the request so we can locate the right records quickly. You also have the option to close your account entirely, which triggers our standard retention and deletion process once any outstanding transactions have cleared.
Review Your Records
Open the account settings page after logging in. Your registered contact details and linked payment references are displayed there. Check these match what you submitted when you joined.
Correct Account Details
Raise a correction request through live chat or email support. Include which field needs updating and the correct value. Our team processes these requests after verifying account ownership.
Request a Data Summary
Contact support and ask for a data access summary. We will compile the personal information we hold for your account — contact records, session history overview, and payment references — and send it to your registered address.
Account Closure
To close your account, contact support with your account reference. Once open transactions settle, we begin the retention and deletion process in line with our standard schedule.
REACH OUR TEAM
How to Contact Us About This Policy
If this policy raises a question you cannot answer yourself through the account settings page, our support team is the right place to go. Use the routes below to reach us. When writing about a data or privacy matter, mention your account reference number so we can locate your records without delay.
Live Chat
Open the chat icon on any page while logged in. Give your account reference at the start of the conversation so the agent can pull your records and address your privacy query directly.
Email Support
Send your privacy or data query to the support email address published in the contact section of this site. Include your registered mobile number and the specific record or action you are asking about.
Account Settings Page
For straightforward corrections — contact number, linked payment reference — the account settings page lets you review and submit changes without contacting support. Log in and navigate to the settings section to get started.
HOW WE PROTECT DATA
Data Handling You Can Check
We have built account security and data handling around the steps a returning member in Bangladesh actually encounters — mobile login, wallet linking, and support access — rather than abstract policy language. Here is how each of those areas works in practice.
Cookie Use
We use session cookies to keep you logged in and preference cookies to remember your account settings. You can review and clear these through your browser settings at any time. We do not use tracking cookies for advertising.
Account Security
Login activity is monitored for unusual patterns — unfamiliar devices, location mismatches, repeated failed attempts. If something looks off, access may be paused and you will be prompted to verify ownership through your registered contact.
Data Retention
Active account data is retained while your account is open. After closure, records are held for the period required by applicable financial obligations, then deleted or anonymised. You can ask for a retention timeline specific to your account through support.
Policy Change Notice
If we update this policy, we will post the revised version here with a note describing what changed. Continued use of the platform after a posted update means you have seen the change. Contact support if you want to discuss any revision before deciding to continue.
POLICY FAQ
Common Questions About This Privacy Policy
These are the questions we hear most often about how duni88 handles account and personal data. If your question is not here, reach out through live chat or email support with your account reference.
What personal information does duni88 collect when I open an account?
We collect the contact details you provide at registration — typically a mobile number — along with your login credentials and device data from each session. When you link a payment method like Nagad or Rocket, we store only the reference needed to process your withdrawals, not your full wallet credentials.
Is my Nagad or Rocket information shared with anyone?
Your Nagad or Rocket reference is passed only to the payment processor handling that specific transaction. We do not sell, rent, or share your payment identifiers with advertisers or unrelated third parties. The processor's own privacy terms govern how they handle data on their end.
How do I see what data duni88 holds about me?
Log in and open your account settings page to review your registered details directly. For a fuller data summary — session history, payment references, support interaction records — contact us through live chat or email and request a data access summary. Include your account reference so we can locate the right records.
Can I correct wrong information on my account?
Yes. For contact details and linked payment references, start with the account settings page. If the field you need to correct is not editable there, raise a correction request through support. We verify ownership before making changes to sensitive fields and aim to complete straightforward corrections within a few business days.
Does duni88 use cookies and can I turn them off?
We use session cookies to keep you logged in and preference cookies for account settings. These are necessary for the platform to work correctly. You can clear them through your browser settings, though doing so will sign you out of your current session. We do not use advertising or cross-site tracking cookies.
What happens to my data if I close my account?
Once any open transactions settle, we begin the closure and retention process. Records are held for the period required by applicable financial obligations, then deleted or anonymised. Contact support before closing if you want a summary of what we hold or a specific timeline for deletion of your records.
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